Impossible to get service

<p>I have been trying since the 26th at 11am up to now to get help from FNB. I have been calling 7 branches including head office. I have been on hold for more than 15 minutes with each phone call. I even completed the contact me form on the website and I still don't get a response. I don't have the time to visit a branch so that is why I am trying to call. If this is the service that clients are getting from their bank when they need urgent assistance, then I will rather take my business to another branch who seems to be more interested in the client.</p>