Impossible to get help with business banking

to try and phone FNB business banking is the worst experience. I have spent close to an hour of phoning, being taken around in a circle of transfers and useless voice promts just to get cut off after waiting a good 10 minutes for someone to speak to. It is the most frustrating experience, having to phone back over and over and keep getting cut off, the closest I got to talk to someone that could help was one of the 4 people who transfered me before getting cut off. Why is it so complicated to phone in for a simple request?? why are there these useless voice prompts?? why is it so difficult to speak to someone in the business banking department, because god know they are never at a branch to go into and speak to.