Impossible to get FNB credit card

I app**** for e new credit card two weeks ago at the Zambezi branch. They said that i gave them all the necessary documentation and that I can expect my credit card within 7 working days. Till today i haven't received any form of communication from FNB. I then called FNB on ***. The lady that helped me informed me that I haven't submitted my latest payment slip for approval. This was never communicated to me beforehand! Now I have to submit that and who knows how long this is going to take! When I asked why this was never communicated to me she hanged up the phone. I called again and another person answered, I asked to speak to their manager and then I was just put on hold. I waited for a few minutes and nobody answered. I'm going overseas on Sunday and now I'm going without a credit card thanks to FNB. I'm really disgusted at how this was handled!