Impossible to get assistance

Item: FNB (First National Bank)
Rating: 1
Author: CANDICE S

I am trying to schedule an appointment with a branch manager which appears to be totally impossible, numerous emails and calls to the call centre and have been told "go to a branch" this is an extremely sensitive matter and will need to be dealt with by a branch manager.

Instead of wasting time and being pushed from pillar to post, a simple request to have a meeting arranged beforehand with a branch manager but that is impossible to arrange?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Dec 2018, 14:40

Good day Candice,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply12 Dec 2018, 14:40

Official

CANDICE S's updateReviewer Update

13 Dec 2018, 07:57

Thank you Naomi for calling me back, a meeting has been arranged - appreciate your assistance

CANDICE S's update13 Dec 2018, 07:57

Reviewer Update

Thank you Naomi for calling me back, a meeting has been arranged - appreciate your assistance