Impossible to get a loan

i went to FNB to apply for a loan but i was told that my loan was unsuccessful when i asked them why?<br> the guy that was assisting called trans union to find out why my loan is being rejected trans union says i have an account that i did not pay from capitec bank which is not true. therefore i went to capitec to find out about the arrears in my account when i get to capitec bank only to find out i have no arrears in my account. so now my question is why FNB is unable to tell me who am i owing because i know it very well that all my accounts are up to date am so ****sed off and disappointed by FNB if that's how you treat your customer's your service is pathetic<br> i want you to call me and tell me who am i owing exactly.