Impossible to get a hold of someone that can help

I've been trying for the last 3 days to get someone to assist me at FNB Private Wealth Banking.<br> The number for my private banker constantly goes to voice mail. Eventually I find out my private banker is on leave. I was then directed to my private banker's assistant - who's also on leave. Nobody that I speak to on the phone is able to help me with a downgrade to a different cheque/credit account. This is really frustrating. <br> <br> My initial reason for wanting to downgrade my account was simply to save on banking fees, but now I'm downgrading because it's simply not worth paying premium banking fees for service that's so difficult to use. I don't really see a difference in service between Private Wealth Banking and ordinary banking. Perhaps the consultants have better manners and are more articulate, but beyond that, the actual service seems to be exactly the same.<br> It's simply not worth it.