CW
Cameron W
1 reviews | Active since May 2018
19 Nov 2018, 15:47
Impossible to get a hold of ***** line!
WHY is it impossible to get a hold of FNB ***** line?
This is utterly unacceptable... ***** cases are serious and are way more important than general banking issues. I need to follow up on an existing ***** case and they just DO NOT pick up the phone.
All you hear is " we are experiencing high call volumes" but that happens every single time you call. If you are experiencing high call volumes then get more staff and more phones?!?
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Nov 2018, 08:22Good Day Cameron
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply20 Nov 2018, 08:22
Official
Good Day Cameron
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***