HA
Hazel A
1 reviews | Active since Jan 2010
02 Jun 2021, 20:19
Impossible to downgrade an account
Ive used your secure chat, Facebook messenger and called your contact center.
I am being ********** by paying ridiculous service fees for a private banker and getting nothing for the R500pm I pay.
It is impossible to downgrade and account. I pay R500pm for NOTHING.
Hopefully you may actually comtact me after this post since no other form of communication has worked.
FNB... Your tag line is " How can we help you?" Returning my message or getting my private banker that I pay foe every month to simply call would be a great start.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
03 Jun 2021, 15:02Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
FNB (First National Bank)'s reply03 Jun 2021, 15:02
Official
Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
FNB (First National Bank)'s replyOfficial
03 Jun 2021, 15:52Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: (insert reference number).
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: (insert reference number).
Regards,
Hello Peter Complaints Team
FNB (First National Bank)'s reply03 Jun 2021, 15:52
Official
Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: (insert reference number).
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: (insert reference number).
Regards,
Hello Peter Complaints Team