IMPOSSIBLE TO DO INTERNET BANKING

<p>As a premier account holder, I was under the impression that inconvenience is now a thing of the past. After speaking to team leader, Gugu Maseko, for 40 minutes, it is very clear that FNB does not value their long term loyal customers. FNB advertises the use of online banking for free. Obviously transactions done will incur fees. Gugu tells me now that certain functionality is restricted and I will need to go into the branch to do certain transactions. The reason for online banking is convenience. Going into the branch is stone ages. Please contact me regarding why has this changed after so many years. She said that this has been done to eliminate ********** but this is eliminating me from doing banking!!!</p>