1 reviews | Active since Mar 2009
Impossible to contact - no feedback
I recently wanted to update my policy. The call center is congested and when I send an email I get an automated response and no feedback for over a week. I've contacted them Jan 30 (8 days ago); Feb 2 (5 days ago); Feb 7 and no response.
The result is a debit order has gone off that needs to be refunded.
Good day philipdk ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day philipdk ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)