FS
FARHAAD S

1 reviews | Active since May 2015

06 May 2015, 13:15

IMPOSSIBLE TO CONTACT MY PREMIER BANKER

I AM A DENTAL SURGEON AND HAVE MANY ACCOUNTS WITH FNB. I HAVE BEEN A LOYAL CUSTOMER FOR OVER 10 YEARS.<br> <br> FNB SERVICE IS NO WHERE CLOSE TO WHAT THEY ADVERTISE ON TV AND THE RADIO. ITS AS IF THEY DONT CARE. AS SOON AS THEY HAVE YOUR BUSINESS IT SEEMS AS IF YOU ARE NO LONGER A PRIORITY. I HAVE A PREMIER BANKER ALLOCATED TO ME BUT CANNOT GET IN CONTACT WITH ANY1 FROM THE ENTIRE PREMIER BANKER DIVISION. THE PHONE JUST RINGS AND GIVES OPTIONS BUT NOBODY EVER ANSWERS.<br> <br> DO THEY REALLY HAVE PERSONAL BANKERS FOR CLIENTS OR IS IT JUST ANOTHER ADVERTISING **** LIKE MOST OF WHAT THEY CLAIM

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 May 2015, 13:56
Official
Hello farhaadsulaman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 678634.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)