Impossible to close all FNB accounts

I have been trying to close all my banks accounts with FNB since 13 December 2018 but to date this uas been impossible due to their absolute incompetence. Almost every single day I have spent time on their chat facility, phone calls and emails in order for them to close my bank accounts. On 27 Dec I received a notification that my cheque account was closed and the positive balance transferred to my money market account. I then phone them to aske why this is as I specifically requested that all my accounts were to be closed and that any funds be paid out to me. On 28 December I again followed up and after wasting even more time eventually got asked what my bank details at the other financial institution was. I provided it and about 5-10 mons later was informed that since I am closing my sccount I can only transfer the funds internally. My question was then to be put through to someone a bit more educated as it would mean that one would never be able to close all your accounts if that was the case. Needless to say the chat was ended by them and I reverted to sending another email to their useless bunch of bankers.

I am flabbergasted how shockingly difficult it is to close accounts and FNB’s absolute ignorance and lack of interest to have this resolved.

I would never ever recommend FNB to any person that expects quality service.