1 reviews | Active since Mar 2018
Impossible to close accounts
Closed all my accounts on the 6 February...confirmed in the branch where I visited to actually close the accounts.
Today i get an SMS that i owe FNB R80 because of account fees.....even though the accounts should be closed...turns out they conveniently didn't close my credit card account....and are now charging me monthly fees....
Good luck trying to actually get to the root of the problem...I have tried calling the card services line and they keep transfering me to departments that literally never pickup their phones.
I am reporting you to the banking ombudsman...its clear that you are just taking me a for a ride and charging me for account fees when I shouldn't have any services open with you.
Hello donovan-jonker
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello donovan-jonker
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***