IMPOSSIBLE TO CLAIM YOUR CREDIT LIFE POLICY ON YOUR FNB CREDIT CARD

During Lockdown, around June, and due to my inability to earn an income, as I was only receiving UIF COVID Ters, my last salary received from my company was the end of March, leaving me no choice but to apply to FNB Card Credit Life to activate the said Policy on my Credit Card,after numerous calls and only after 2 months did I receive a reply from FNB, requesting that I supply them with a bank statement, which I done, but maybe due to my company at the time advancing the Ters benefit to us, it may have appeared to FNB as a salary, as it came from payroll, yet, it was the EXACT maximum amount issued by UIF. Ironically, my request was Declined, even though I clearly stated on the statement and email that was UIF COVID Ters..... yet most of colleagues claims at the time, thru FNB for the very same insurance, was approved.

Maybe the FNB assessor that had assessed my claim was extremely harsh. Who knows...

Moving on, after officially being retrenched end August, I once again emailed FNB to activate the Retrenchment benefit on my credit card, on the 8th of September, whereafter I had received a message on the APP that I need to forward my UI-19 form on the 11th, which I done immediately, ***.

Wherafter, countless times on the APP, I had received the same message, time after time, requesting that same UI-19 form.

After hearing NOTHING as per the initial request, and on the app it advised me that my claim could NOT be processed, eventually, I had called the call center on 25/09, requesting an update, only to be told that they have absolutely NO KNOWLEDGE of my application. Sadly, I had emailed it to ***. Which I was advised was the incorrect email address. And as to the origin of the messages on the app, it’s a mystery as to where those came from....

And surely, if sent to the incorrect email address WITHIN FNB, what would it have taken for someone internally to re-route to the correct address...

After emailing *** on the 25th of September, and yet again NOTHING.

So once again I called the call center on the 5th of October, and as I was once again advised that NO record of my request was received, as I did NOT receive an automated reference # when I emailed them on the 25th of September.....But was assured that after emailing them all the required info YET again, my request will be dealt with, within 72 hours....which once again, I comp****...NEW ***.

And here we are, on the 19th of October, and nothing more than the automated APP message since last week, daily, that my request is in the queue for assessment, and that the turn around times are delayed due to the high volumes of applications received....

HOW MUCH LONGER WOULD YOU LIKE ME TO WAIT FNB CARD TO FINALLY GET A RESPONSE A POSITIVE FROM YOURSELVES....?????

You have failed me FNB Credit Life Card Division...