Impossible to be cleared from Debt Review

I have paid all my accounts as per agreement from my debt counselor and \FNB\" which I signed back then when I went into debt review. Now when I called FNB Debt review centre to confirm receipt of my clearance certificate, they notified me one of my accounts is still outstanding which is the \"Smart device\" and cannot accept my clearance certificate until this has been paid. This was not communicated to me from the start. You'll say that this is linked with my cheque account which I have closed. So when this smart device is paid very soon, I am going to take all my Investments/savings, shares, and day to day accounts to a bank which cares about me. I have had endless problems with FNB. You'll don't need to call me, cause I already know what you'll going to say, \"It's the clients fault and cannot help you...\" So I would advise don't waste my time and I will not waste yours."