GI
Graham I
1 reviews | Active since Oct 2010
01 Oct 2019, 13:28
impossible to Authorize my Credit card for travel.
I have been trying for a few hours to get my FNB credit card authorised for overseas travel. Been on hold for 26 minutes, and then told its the wrong department, was put through to another wrong department, and then cut off. Went into bank and after 30 minutes of waiting was still not helped. why is this simple task so hard to do.... impossible to find secure chat on your app... its keep going round in circles.... diners card did my request in less than 5 minutes....
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
01 Oct 2019, 16:19Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply01 Oct 2019, 16:19
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
GI
Graham I's updateReviewer Update
02 Oct 2019, 09:51Dear FNB bank.... thank you for getting someone to phone me yesterday afternoon, and 3 calls this morning to ATTEMPT to resolve this problem. I am however no closer to getting my credit card authorised for overseas travel, since each caller could not resolve the issue but simply waste my time with explaining how complex it is to resolve. Not one of the 4 callers have provided me with a direct number to call, but keep transferring me to another person with no solution in sight.
I have just phoned another bank which I also have a credit card with and they took 5 minutes to authorise my card. What really troubles me is FNB is my primary bank and my salary goes into this no solution bank each month. Perhaps its time to rethink how to simplify my banking...
I have just phoned another bank which I also have a credit card with and they took 5 minutes to authorise my card. What really troubles me is FNB is my primary bank and my salary goes into this no solution bank each month. Perhaps its time to rethink how to simplify my banking...
GI
Graham I's update02 Oct 2019, 09:51
Reviewer Update
Dear FNB bank.... thank you for getting someone to phone me yesterday afternoon, and 3 calls this morning to ATTEMPT to resolve this problem. I am however no closer to getting my credit card authorised for overseas travel, since each caller could not resolve the issue but simply waste my time with explaining how complex it is to resolve. Not one of the 4 callers have provided me with a direct number to call, but keep transferring me to another person with no solution in sight.
I have just phoned another bank which I also have a credit card with and they took 5 minutes to authorise my card. What really troubles me is FNB is my primary bank and my salary goes into this no solution bank each month. Perhaps its time to rethink how to simplify my banking...
I have just phoned another bank which I also have a credit card with and they took 5 minutes to authorise my card. What really troubles me is FNB is my primary bank and my salary goes into this no solution bank each month. Perhaps its time to rethink how to simplify my banking...