KP
Kobus P
1 reviews | Active since Jan 2016
07 Feb 2024, 13:54
Impossible communication
Trying to arrange delivery for new debit card. Impossible to communicate a simple request like this to FNB.
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Replies (2)0
Replies (2)KP
Kobus P's updateReviewer Update
07 Feb 2024, 14:40They will contact me within 24-48 business hours? Meaning between 3 and 6 business days? FNB is really serious on customer service ðŸ¤
KP
Kobus P's update07 Feb 2024, 14:40
Reviewer Update
They will contact me within 24-48 business hours? Meaning between 3 and 6 business days? FNB is really serious on customer service ðŸ¤
KP
Kobus P's updateReviewer Update
10 Feb 2024, 14:06Yes, the team did contacted me. Thursday afternoon arrangements were made for the card to be delivered Friday morning. Well, Friday morning came and Friday morning went by, no delivery. Tried to contact your guy, but no answer. He phoned me around 12 and informed me that your courier confirmed the card will now be delivered Friday between 14h00 and 16h00. Cancelled my afternoon plans and waited at home on the delivery. Maybe stupid of me to take your guy seriously, but again the courier failed to pitch.
Still a highly frustrated customer.
Still a highly frustrated customer.
KP
Kobus P's update10 Feb 2024, 14:06
Reviewer Update
Yes, the team did contacted me. Thursday afternoon arrangements were made for the card to be delivered Friday morning. Well, Friday morning came and Friday morning went by, no delivery. Tried to contact your guy, but no answer. He phoned me around 12 and informed me that your courier confirmed the card will now be delivered Friday between 14h00 and 16h00. Cancelled my afternoon plans and waited at home on the delivery. Maybe stupid of me to take your guy seriously, but again the courier failed to pitch.
Still a highly frustrated customer.
Still a highly frustrated customer.