impossible cheque account to shut

Someone called me after I launched this complaint and promised will sort it and let me know of this useless bank account? But still after some few months I'm getting statement with a monthly increase and no one is willing to sort this account meaning after ten years I will be owe First National Bank a million rands mos? FNB tell me what's the meaning of \How can we help you?"How brilliant is this bank? So ease to come and open an account and not possible to shut the damn account please Peter Help? This is affecting my life big time??<br> <br> """