1 reviews | Active since Oct 2013
Impossible bank
<p>So I decided to use my credit for online purchases because maybe I would get some ebucks back, worst mistake ever. First of all the bank did not authourise the transaction because it was suspected to be a ********** activity (fair enough). In other words, the supplier DID NOT get the money because the translaction was not approved BY FNB. I then contacted FNB to unblock my card ( which was then unblocked). HOWEVER the funds are still pending (unauthorised). When I phone FNB to release the funds into my account because the transaction was NOT allowed anyway. FNB tells me to contact the supplier and ask them to contact FNB. The supplier does not want to contact FNB because THEY did not get the money anyway and transaction was not approved. Instead I am told by FNB to wait 7 days. It would be very nice to wait however, I NEED to money, time is money. Shocking service indeed, so much for private banking blah blah blah. Looks like people were right, STANDARD BANK is the way to go. I am so angry!!!</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 969018
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 969018
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
