Implicit approval of th3ft by CEO

I'll make this brief - have a Covid load with First National ******** According to their contract (and the law), interest rate changes cannot be made without properly informing the borrower. Guess what? In true FNB fashion, changes were made without following the due process. I have raised this with them, even to the level of CEO and they still haven't come back to me. I guess their CEO condones th3ft.