Impersonnal and poor ***** management

<p>I am very disappointed with FNB ***** management although 2 weeks ago I would have rated this bank with 5 stars without blinking. However this time that I really need their support after being victim of a theft of my debit card of a total amount of 11000 ZAR, I simply got a cold mail almost treating me of complice of my own theft and telling me the bank would not reverse the money. I am very choqued as what happened just do not make sense and the *****ers have managed to cash and transfer money out of my account beyond my daily limit which the ***** departement is not accepting either claiming my limit was increased! I have got no successfull support for past 2 days I am trying to explain them this is not right and they do not even have a human service where you can go and sit with someone that will have the sympathy to explain you how they have done the investigation and show you evidence of what they think has happened and at least show some willingness to try to reverse what I have been **********. A service like ***** Management shoud be more then a phone number and anonymous mail.</p>