impatient and not informative

Please listen to the call that i have made on the 8/12/2015 at 8:00. I wanna know if that`s the type of service customers should receive. The lady who assisted me was very impatient and she was not informative at all. As a new customer i regretted on changing my bank the service that i received sucked. I had to use my time at work to go to the branch for assistance because the call center is ***********.