Immediate Action Required: Account Linking Issue

Dear FNB,

I am raising a complaint regarding my inability to view my converted revolving loan account (***) on my app or online banking profile. I queried this issue in September, but you did not respond.

This morning, I spent over 2 hours calling various call centres and using secure chats, but no one resolved the issue. A consultant, Emily, connected me to the Private Clients Service Suite at 11:40 for further assistance with account linking, but the chat remains inactive with no progress.

I need you to add this account to my profile immediately so I can access transaction details and settle the account.

I find it unacceptable that this account continues to create problems, while all other converted accounts display correctly on my profile.

Your failure to provide adequate support has left me deeply frustrated. Resolve this matter today without further delay.

Show me you really care!

Sincerely, Ina