imessenger help - FNB Connect agent unable to provide solution - Still waiting for call back

<p>As a new FNB Connect subscriber, I am unhappy with this service.</p> <p>After just being connected I cannot send imessages, this is a known issue that has been reported before on hello peter. The call center agent did not know about the issue or how the imessenger functionality works.</p> <p> </p> <p>I am being charged for international messages for the imessage functionality to authenticate but it's not successful. I don't mind being charged but because it's not authenticating successfully it keeps trying, causing more international messages to be sent.</p> <p> </p> <p>Other network providers do not charge for this SMS's because they know it is needed for iPhone functionality.</p> <p> </p> <p>I called at 8:05am. Because the agent could not help me, I asked to speak to a manager. I was told a manager was not in the office yet and was promised I would get a callback yesterday but I am still waiting.</p>