imbecile, *********** stuff.... Utterly disgusted!!!

Good Day,

We have still not received positive feedback from FNB. This query has been coming since 27th March. Instead we are receiving back and forth call from a lady called Lebohang who seems to think this entire thing is a joke. She has been calling every week for 3 weeks now with empty promises every time. What is more annoying is the fact that she undermines our intelligence. Fist time she called she advised that the money deducted will be refunded within 24-48 hours. She called a week later to advice that she did not submit the necessary documents and that she will do so and it will take 24-48 hours. A week later she called again and advised that it will be done within 24-48 hours. To date we have still not received our refund as promised. Frankly we have no interest is talking to that Imbecile, *********** consultant. We just need an email confirming that they refuse to Refund the monies they deducted ********ly They refuse do rectify and update my husbands payment profile the none payments as a result of their debit order resulted in other debit orders not going through. If that correspondence can be done no later than end of business today please.

I AM DISGUSTED AT THEIR LEVEL OF SERVICE!!!