dS
doug S

1 reviews | Active since Nov 2016

21 Nov 2016, 18:40

imagine if someone else put your cell number on their profile and each time they transacted you were informed as though this were your transaction

<p>I have reported this numerous times and while always polite no real person has made the slightest effort to either understand or sort the problem, other than to check my profile, which is so fundementally not the problem - frustration personified - nice seriously unempowered people!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Nov 2016, 08:18
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)