I'm tired!!!!
I don't know how many times did I go inside the bank to reverse and STOP debit orders from African Bank !!!! And whenever I do that I'm told it's done, today they debited R650 from my account again. Can someone reverse and stop this nonsense forever!!!!! And don't tell me about Calli the 087 number, I don't have any more airtime to call Fnb!!!!!
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
Please note that the Debit order has to be cancelled by African Bank as the agreement is with them and FNB is a third part to the agreement.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
Please note that the Debit order has to be cancelled by African Bank as the agreement is with them and FNB is a third part to the agreement.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)