I'm so sick of this bad service!!!!

Hi! I opened a business acc at fnb zevenwacht i paid the 500r they wanted, at the end of everything they told me there's no card i hav to wait for 1 they'll send a sms to notify me when the card is available. So today i made some time to go and collect my card so when i arrived they gave me a ticket saying i hav to wait for 5min so i waited after 5 nothing happend and the bank is not full still i waited till i got up and told the lady at the door I'm not waiting any longer all she told me was cum back at 5 they'll help me quickly to me it feels like nobody is concerned about customer service i hav my own business and i dont mak my customers wait unless i hav a problem I'm not happy and I'm not going back they must deliver the card to my place of business.