I’M SICK OF **** SERVICE FROM FNB

I am BEYOND upset with the ****ty service we have received !! My husband is in England and I am trying to make a payment towards his loan account and I have been refused to do so ! My husband contacted FNB and was asked for the banking details where this payment will be made from. When asked why, the advisor said she needs to make sure it’s a real account ! He advised it’s my wife’s account and was told they can not assist with the payment then. We BOTH need to go into FNB to sign a form for consent and when he said he is not in the country so how can he do that, she advised there is no help then. My husband has sent me a letter giving me permission to make these payments and I have been successful with his credit and and Cheque account but the service from the loan department has been HORRIFIC !!!

All I want to do is make a payment on his account, I need the banking details to make the payment and they are refusing to help !

Terrible TERRIBLE SERVICE

So if FNB comes knocking for outstanding amounts then it’s our fault because we are refused banking details !!!!