I'm reporting a *****ulent experience with Blackbird Shop, an FNB account holder

Item: FNB (First National Bank)
Rating: 1
Author: Khulukazi M

I'm reporting a *****ulent experience with *Blackbird Shop*, an FNB account holder. On September 27, 2025, I paid *R1,200.00* to their FNB Gold Business Account (***) for hair products advertised online. However, I received a poor-quality synthetic material worth R100. The seller ignored my attempts to contact them, indicating ******ulent intent*. *Blackbird Shop* violated the *Consumer Protection Act (CPA) No. 68 of 2008* (Sections 41 and 55). I urge *FNB's ***** Department* to: 1. Investigate the account and its holder 2. Flag/freeze the account to prevent further harm 3. Explore recovering the payment I've kept evidence, including proof of payment, screenshots, and photographs. I request FNB to take decisive action, collaborate with consumer protection authorities, and protect consumers. *Account Details:* - Account Name: Blackbird Shop - Account Number: *** - Bank: FNB I hope FNB acts swiftly to ensure justice is served and protects other consumers from similar ****s.

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Khulukazi M's updateReviewer Update

13 Oct 2025, 13:24

I would like to sincerely thank the FNB team for their efficiency, professionalism, and excellent communication throughout the handling of my matter. Although the issue has not yet been fully resolved, I truly appreciate the consistent effort, attention to detail, and dedication shown thus far. Your professionalism and customer service are highly commendable and greatly appreciated.

Khulukazi M's update13 Oct 2025, 13:24

Reviewer Update