JT
Jacques T

1 reviews | Active since Feb 2010

30 Jul 2019, 11:09

I'm of FNB's lets give this client as much **** as possible list.

Looks like the only way to get something at FNB resolved is to use this platform. I have 2 issues: Firstly and less serious, why does your incontact sms messages ALWAYS take 10 minutes to reach me when using my cheque card? and more seriously: Can't you people get my correct postal addresses synchronized across my accounts? I used to be an FNB private clients customer. I downgraded my account because those guys couldn't handle the simplest request correctly. One of the things they clearly couldn't do was to update all my addresses. I sat in their boardroom in Menlyn with Ylva Ras while my banker was supposed to sort this out and like the rest of my requests, it was f#cked up. I also brought this under the FNB homeloans guys' attention on 27 Feb this year. Please fix this.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jul 2019, 12:00
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***F

Regards

Hello Peter Complaints Team 

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