MP
Matthew P

1 reviews | Active since Mar 2013

28 May 2015, 12:06

Im leaving you

After many happy years of FNB, I am leaving you to your blue competitor, <br> <br> Too many debit orders run on my account and I was unable to track them, however shall once bounce, you guys charge me R130.00 every time, and shall it run again 130 again bobs your uncle. <br> <br> So while I assure you I will settle the account, I think Steve came back to your bank, because while I love your app, and service (at times), I also love only paying for what I should pay for, and if I have to lose some benefits in the process then so be it. <br> <br> <br> Please go look how many times you let a debit order run, ok I get it you have to charge, but once, not 500 times per month. <br> <br> And whom ever calls me, don't say 3rd party debit orders are my responsibility, blah blah. <br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 May 2015, 13:12
Official
Hello parker.mat,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 692478.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)