I’m impressed…..no lies..

Okay, like WOW ☺️ I’m impressed with my bank..

I had an issue with a debit order that goes off on the 1st of every month. In this case, December 31st was on Friday with the January 1st falling on a Saturday, obviously debit orders will go off on the on the weekday before the debit order date, so I thought great, let me pay this on the 29 December 2021 and sent POP same day.

Did it not still go off my account on the 31st Dec. & 3rd Jan. I email to ask about this and The Parks Lifestyle Finance department has the audacity to lie & say I only paid on the 31st Dec. I resend the proof of payment, called management, he confirms that the lady we normally send to is on leave & that’s why it’s a mess with debit orders or accounts appearing as “non-payment”. TF

- so I turn to my bank as my account is in a huge negative and any money coming in is servicing this debit order that has been paid but stopped.

I encounter the calmest online banker called NEO, he apologies that all this happened to me, tells me that the bank will refund my fees this once as courtesy of “good will” and refers me to the Debit Orders department to dispute this, which I completed with a person named Cinga the next day. I mean this was like at 8pm when I spoke with NEO.

Cinga, the next day, he/she followed up on my issue and asked for my ID, proof of payment, other details, solved my issue in one hour, fund’s refunded and two days later my debit order fees reversed.

- bull**** aside. I’m impressed!. Not only did I get assistance from well trained online bankers but they made sure to keep me calm, they listened and still showed me respect even though I don’t have millions in the bank, hey….credit where credit is due. I almost had a horrible January, silly how the institutions you’d expect stress from can be the ones to turn your whole spirit around.

Thank you FNB