I'm glad they dropped the 'how can we help you' slogan because they obviously can't

Been trying to get a claim in with my bankers of more than 20 years for a burst geyser since the weekend. Apparently there's no one at FNB that can access my account or even put me in touch with someone who can. Needless to say, if they can't access your account, they can't help you. Initially used secure chat but they gave me a number to call on Monday. This is after waiting in a queue of 147 calls... It's Monday and I've been transferred from pillar to post and spoke with probably every division in FNB but still no one can help? The funny thing is they take my ID number, then tell me I'm a premier client and transfer me. When I get to the premier consultant, they take my ID number and then transfer me to Private Wealth. When I get to Private Wealth they tell me they can access my account either. Eventually we established that there's a very special group looking after the One Account section who has no contact number but you can reach them via email... Obviously I received an automated response that they'll get back to me in the next 72 hrs... Logged a complaint.. Also well get back to you... Eventually received a call from customer care and guess what - well get back to you as well

After a day on the phone, all I can say is What pathetic service... Thanks FNB!