IM GETTING REALLY ****ED WITH FNB JUST DEBITING MY

They refunded my account on the 6th today again debited R834.20 Im getting tired <br> <br> Good day Tshepo<br> Thank you for the prompt response even if there is no apology made for any inconvenience caused. Kindly advise as to when the refund will be made (turn around time) and can you please provide me with an email address for your collections department.<br> Kindly note that my telephone is on and no one phoned me from the number mentioned above, the only message i received on my phone was from Leticia *** and i cold the number. i left her a message to call me back as there was no answer.<br> Regards<br> Frances Mkhonza<br> On Mon, Jul 6, 2015 at 11:43 AM, FNB - FNB Loans wrote:<br> Good day Mrs Mkhonza<br> Thank you for allowing us the time to assist with the complaint.<br> Kindly note that our collections department's line manager tried to contact you on your mobile number *** to make a payment arrangement to no avail.<br> You will be refunded a full debited amount of R 1104.75 and the arrangement for a normal instalment plus a portion of arrears will need to be made.<br> We advise that you contact our collections department on *** to make a suitable payment arrangement.