I'M FEELING DEFEATED BY THE SERVICE I GET FROM FNB!!!!!!!

I have requested old business accounts statements with Fnb last week 02July2024. I was assisted by Thabiso and he gave a reference number and told me I will get an email. I have called last week Thursday and was told it takes 3-4 working days and I should wait some more. I have called again ***) today and spoke to Lerato who just dropped my call whilst I was giving her the reference number CAS-***-L6C2X4 .

I just feel so defeated and I don't know what to do anymore.