I'm done with FNB!

FNB service is rating from BAD to WORSE. This is my 3rd Hello Peter for 2020 - I will be changing them soon.

I did a flexi payout request from my bond account which I'm currently over paying. Some FNB customers have this option on their App but I don't because my bond is paid directly from my salary - what a stupid reason!

I received forms to do a manual application which I did on the 14.10.2010, sent it to ***. The following day I received a call from a "Johan De Waal" to resend the documents because The Call Centre never sent it to him and I sent them to him. Two days after I received another email from "Molatelo Maake" telling that he received my request and that I need to send him the documents, told him that I sent them twice already but I ended up sending them again for the 3rd time.

After a while of following up with no progress, I received another email from Molatelo telling me that my request is at payout. However, the banking details that I have entered on the application form are incorrect I need to supply them with the correct banking detail - there is no field to enter my banking details on the application form. Ain't they supposed to have my banking details, I mean I've been banking with them for yonks - idiocy at it's best!

I ended up sending them an FNB letter with my full banking details - this was on the 23.10.2020. I have been following up ever since, my last attempt was this morning when Molatelo dropped the phone in my ear and when I called him again he didn't answer.

FNB: your administration is pathetic and you will lose a lot of customers over this.