JM
Juan M

1 reviews | Active since Mar 2019

08 Mar 2019, 11:25

I'm done with FNB

All I'm asking for is feedback on my loan.. Is that so difficult...... or do I have to wait a week for that now as well.... I was hoping to get an update by C.O.B yesterday but at least a call this morning... on the latest.. I took the effort to call again after being put through and holding using my time and money only for the call to be dropped, wait wait AGAIN. This is ridiculous... I have never had such bad service from fnb before not to mention my previous banks either.. If you don't want my business have the decency to tell me, stop feather footing around. I have things to do and commitments I would like to honour. Stop telling me its being processed as we speak!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2019, 13:25
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2019, 13:27
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)