Im disgusted at how a supervisor would do this!!

After requesting for a half a day leave at work in order to renew my account with the bank, i arrived at the Carlton Centre branch at 14:25(8/12/15)that's when i was welcomed by the assistant at the entrance who told me to sit down and that i'd be assisted in less than an hour.<br> i realised at 15:45 that only 1 client had been called to be assisted since my arrival, that's when i demanded to see the manager(Leah) for a complaint. She then referred me to a supervisor called Thando who then sent me to another consultant(Mahlaku Moagi) to be proper assisted. Mahlaku was able to attend to me at 16:30, i explained to her that i needed to reopen my fnb account and that i was willing to pay the owing outstanding amount of R527.93 - unfortunately, having had waited for more than 2 ******* hours to get help, Mahlaku failed to do so due to what looked like lack of skill in my query . However, she went out of her way to try and help me by calling Thuli( the division supervisor) for help. We waited for Thuli from 16:40- 17:00(with constant calls from Mahlaku for a cry for help) only to be abruptly told at 17:00 that she'd be knocking off, meaning that i had to leave without being helped.