I'm been to pay for insurance that I don't want by fnb

Item: FNB (First National Bank)
Rating: 1
Author: Malerato M

I app**** for their Healthcare insurance few years ago. Now I don't want it any more since I don't afford anymore. I send them email 3 month ago to cancel. I kept on getting response that they will be in touch within 48 hours. I have send so many emails however I'm been ignored. Every month they still deduct my money for service that I canceled. I want FNB to return my money that they have been deducting during the cancelation. I have proof of emails send and their emails promising to call back. .... Fnb must stop forcing their services into people and start treating people with respect. I need my money back

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Jun 2019, 09:24

Good Day Malerato

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

FNB (First National Bank)'s reply26 Jun 2019, 09:24

Official

Good Day Malerato

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

Malerato M's updateReviewer Update

12 Aug 2019, 14:59

I'm very disappointed on fnb. They came back with response that they will refund money deducted however it's 2 months and still nothing paid... I'm very disappointed and I'm willing to change bank

Malerato M's update12 Aug 2019, 14:59

Reviewer Update

I'm very disappointed on fnb. They came back with response that they will refund money deducted however it's 2 months and still nothing paid... I'm very disappointed and I'm willing to change bank