ILLTREATMENT- UNABLE TO ACCESS MY MONEY IN THE BANK

I am greatly disappointed in FNB's Late Estates Dept. At FNB we opened account, when funds became available in this account it appeared that there was a hold on the money because of a form we had not signed. Fine, we signed that form and sent to them. The consultant advised that the hold would be removed in the next 48 hours meaning that it will take up two todays. when i followed up today, this consultant changed the story and said that we must wait for 6 - 14 days because this 48 hours will be accumulated from 8 working hours. Now this is nonsense. 48 hours should be 48 hours and I do not understand why I have to wait for 6 - 14 days to access my own money???? is that fair???? So life should stop because their department has a backlog that was not caused by us as customers? Do these people understand that we have lives to run? So just because the business is experiencing internal problems so that must also affect us?...... Okay Im done, whoever calls me from the complaints, please call me when the hold has been uplifted because another thing about the complaints department - they will call you and apologise & say they will resolve the complaint in few days then they completely forget you.

We cannot be dealing with grief of losing a loved one and still have to experience this hardship because of banks. Please resolve this.