1 reviews | Active since Sept 2012
Illiterate,*********** & Useless Staff At FNB!
It doesn't seem like anybody at FNB KNOWS HOW TO READ OR UNDERSTAND PLAIN ENGLISH!
A merchant made a Refund to my Credit Card on the 10th of May,2018.
However,I NEVER received that money,because it DOES NOT appear anywhere on my Credit Card Statement.
The merchant provided me with a Reference Number,to give to the bank,to track down the funds.
I have been WASTING MY TIME doing so repeatedly now,for more than 2 months. For more than 2 months now,I have been trying,by phone and by E-Mail,to get somebody,ANYBODY,to understand this situation and deal with it accordingly,& for more than 2 months now,EVERYONE that I have been in contact with,repeatedly and INCORRECTLY,keeps referring to an earlier Refund,made by the same merchant,4 days earlier,& keeps incorrectly INSISTING that that is the transaction I am referring to,& that therefore,everything is just fine & dandy!
They simply REFUSE to understand that the transaction they keep INCORRECTLY referring to,is NOT the source of my dispute.
Why can't somebody PLEASE JUST OPEN THEIR EYES AND READ,& USE THE REFERENCE NUMBER PROVIDED,to get to the bottom of this situation?????
HOW HARD COULD THIS BE!?!?!?
Good Day Mr Omarjee,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Omarjee,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***