Illegitimate charge/No Feedback from FNB

<p>(A two-in-one complaint - well done, FNB!)</p> <p> </p> <p>I logged an online complaint regarding an illegitimate charge on my account (I transacted on 30 June, whilst the charge only came into effect on 1 July) on Tuesday 4 July, and have received no response from FNB, despite promises that I'd be contacted within 24-48 hours.</p> <p> </p> <p>Unfortunately it seems that FNB is just as inept as the bank I moved from last year. "How can we help you?" really gives one the wrong impression of FNB. "How can we help ourselves?" would be far more accurate!</p> <p> </p> <p>Should I try my luck with Capitec?</p>