1 reviews | Active since Oct 2017
*******ly transferring funds
Pathetic after having device with FNB for some time and it paying paid every month, imagine my shoc when FNB decided to transfer R1650 out of my Chequers account claiming I am in arrears. Yet I was never notified by any means as per the NCA neither did I receive any communication. When I contacted them their staff were rude unhelpful and refused to transfer me to management. Even I highlighted that they never advised I was in arrears what’s stranger is now that they collect their payments via debit order which was paid this months no one can explain why funds were transferred without my consent . FNB I now literally *****ing money from my bank account without following any process honestly sick taking this to the obedsman
Good day Annestacia,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Annestacia,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)