******* ********* ginormous error made by FNB - no resolution

My business account was blocked IN ERROR by FNB. For supposed ‘fica’ reasons. My account was successfully fica’d in October last year. It even shows that on FNB banking app that my fica status is ‘successful’! They just blocked it. Falsely!

I logged a call on Friday last week, the lady said 2-3working days. I followed up on Monday, Tuesday and Wednesday. Each time, they advised they were escalating it! And it would take 2-3working days to resolve.

We are sitting at 4 WORKING days! And the account is still not unblocked!

Blocking an account incorrectly, which prevents any services being paid for my clients is unprofessional, ********* and totally uncalled for!!!

And is *******!!!

In the matter of Houtbosplaas pty Ltd v NedBank, a recent court case, the courts ruled that a business relationship between an accountable institution and a client does NOT entitle such institution to restrict access to or freeze an account of a client. Similarly FICA does NOT allow financial institutions to demand, from existing clients, that they submit identity documents on pain of the restriction of access, or to the freezing of, their accounts!

Unblock my account!