******* transactions

FNB please explain to me why an attempt to deduct money from my account.

Amount: R2600

Also explain to me this.

I purchased a product online to the value of R70, at checkout the amount was R70, but when I paid an amount of R1888.32 went off my account, I immediately logged 3 disputes minutes after the transaction, the money was reserved, not yet paid over to the merchant, I relaxed, because I new my dispute is registered and referenced so I still have time to get to the back and have the trasnaction reversed, cause I couldnt get to the bank immediatle due to work.

Only to find that 4 days after that the money was paid over to the merchant, dispite the disputes being filled, registered and regerenced.

I did manage to get to the bank and the money was still showing as reserved, I again logged a dispute, they emailed me documentation to complete and send to them with my communique to the merchant in which I cancelled the purchase, the merchant acknowledge receipt and confirmed that the purchase was cancelled, dispite all this they still went on to pay the money over to the merchant mow I am struggling to get my money refunded.

I blame FNB because why do you have a dispute on transactions if you still going to pay the money even after I have ligged up to 4 disputes.

I am going to move my banking elseware where money is safe, it is ckear that my money is not safe with FNB