JR
Juanita R
1 reviews | Active since Feb 2019
12 Feb 2019, 16:59
******* practices of FNB
You violated my rights and my dignity! You handed me over without even following the LAWFUL procedures and having the audacity to inform me!! There are numerous ways to contact a client but you did not use any one of them, I was informed by the lawyer for the first time of your ******* practices. After 25 years of banking I now see what type of practices this bank follows. Handing over innocent clients and then expect them to pay the bank charges. If you informed me first I would have happily made the payment. But I guess you wanted the extra money instead
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FNB (First National Bank)'s replyOfficial
13 Feb 2019, 08:43Good day Juanita,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Feb 2019, 08:43
Official
Good day Juanita,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)