******* FNB Service Fees being charged.

I am being charged service fees for withdrawing money from Cash@Till. In the latest pricing guide on page 2 of 16 under Gold Account Holders it state, "A combination of R4 000 per month, after which fees listed on the right apply"

So why am I being charged R1.60 per transaction on my first 2 withdrawals of R200 and R100 if I have not even gotten close to R4000.

I phoned multiple times and nobody can assist.

I am not happy with the service I am receiving, and it is always a mission to get hold of someone to assist. Turnaround times are ridiculously slow and the agents never come back with a resolution. I still have one open regarding my ebucks since June.