******* double deduction on a purchase.

So last week money was deducted from my account twice for a purchase I made a week before so first I tried contacting FNB to no avail the phone system was overloaded and I was put on hold for more than half an hour at a time no matter what department I selected on their so called self help system (which is extremely bad in my regards).

So I ended up going to East Rand mall FNB where a lady assisted me to comple a claim for for the money that was deducted the form was faxed\emailed to the relevant department and I was informed that my money would be refunded within 7 working days.

So today I get a sms saying that FNB has not received the relevant documentation to process my claim. Really FNB?

So I tried contacting FNB at East rand mall to my surprise when I select an option on the self help menu the menu just keeps on repeating it self so I cant get a hold of anybody. I tried phoning the normal nation number for FNB and there I cant even get trough to anybody.

So FNB my question is is this how you do business is this how you deal with customers? I want my money back that was deducted ********ly all documentation was completed and forwarded to your offices so what is the issue?