******* Deductions

I've always endorsed FNB wherever I go, but I'm slowly starting to feel like just another number in your system.

I'm not going to go into the details about my issue on Hello Peter, but I'd just like to make my efforts to contact you public. I've made numerous calls to the call centre. After explaining my problem, they ask me to stay on the line while they check a few things. Soon you realize that you actually got transferred to a different department. You hold on for a consultant and then eventually after several minutes it asks you to leave a message for someone to call you back. This I've done numerous times, but haven't received any call from FNB. I've also requested call backs on the website, but after several days I haven't received any call back.

FNB is *******ly deducting money from my FNB Credit Card account for a policy and if no one wants to call me back I'll have no other option than to open a case of theft as numerous attempts to get this sorted out falls on deaf ears...